![]() ![]() If not, then I had to pay a $110 diagnostic fee and get the motor replaced there or at my other shop. I was told that if the failure was caused by that problem they would fix it. They told me they had the procedure from Toyota and I should bring it in to get started. There was some delay since this was the first time they had to look into this problem AFTER the engine had failed. The dealership told me they would evaluate the engine. I contacted Toyota and they got in touch with my normal dealership and upon speaking to them I had my car towed so they could determine if this issue caused my engine failure. I got the notice for this about 2 weeks after it happened. I have a 2009 Toyota Matrix S that suffered an engine loss due to low oil. ![]() As of right now, I think the parts are not available. Of course, if your engine failed, it would be fixed. I think you get two chances to prove that your engine uses more than the 1.2qts per 1000 miles. On that return visit they will see how many quarts of oil that you engine used, record it and again fill out some paperwork. Anything over this mileage will void the test and they will have to start over. You should then return to have the oil consumption checked within 1100-1300 miles. He/she should fill out a form with all you information and attach that to the repair order. The first visit the technician will top off the oil level to the full mark, put some tamper resistant marks/tape on the engine drain hole, dipstick and oil cap. This test is performed in two parts and the technician will fill out some paperwork along with this test. The first step is to schedule and appointment with your local Toyota Dealer and have an oil consumption test performed. I'm not sure why you did not receive you letter but at least you know about it now. If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-of payment, and proof-of-ownership to the following address for reimbursement consideration: What if a customer has already paid for this repair? Please contact you local Toyota Dealer for appropriate diagnosis and repair at no cost to you. What should you do if you experience this condition? This is not a Recall, it is a warranty enhancement. The Secondary Coverage is applicable for 10 years from the (DOFU) Date Of First Use or 150,000 miles, whichever occurs first. The Primary Coverage offers warranty enhancement until Octoregardless of mileage. Once sufficient parts are produced, Toyota will send a second Owner notification letter informing them that they may seek part replacement if their vehicle has excessive engine oil consumption.Īuthorized Toyota dealerships are requested to replace the Engine Pistons at NO CHARGE to the ![]() Additionally, Owners will be advised that if they believe their vehicle has excessive oil consumption, they can contact an authorized Toyota Dealer to have the engine oil consumption test performed to determine if they will be eligible for future part replacement once sufficient parts are available. Initially, Toyota will inform Owners that they may seek reimbursement consideration for previous repairs top address excessive oil consumption. This Warranty Enhancement Program will be launched in two phases due to current production limitations. Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. In Toyota's continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign (LSC) ZE7 to repair excessive oil loss (consumption). Subject: Limited Service Campaign (LSC) ZE7Įnhanced Warranty Coverage for Excessive Oil Consumption on the following vehicles. ![]()
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